Refund policy
What is your return and exchange policy?
We hope you are very happy with your order however we offer a 30-day exchange or money back guarantee for any unopened or damaged items you would like to return. If you would like to start a return, please email contactus@scrapbookandjournal.com with your name, email address used on the order and your order number. We will then start to process your return and send you return instructions. Please note, if you choose to return a parcel because you have changed your mind, you are responsible for the cost of the return shipping.
Refund guarantee
In the unlikely event your parcel has not arrived within 50 days, you will receive a full refund.
What should I do if I receive a damaged or incorrect item?
We hope your item arrives in perfect condition but if for any reason you receive a damaged or incorrect item, please contact our team immediately by emailing contactus@scrapbookandjournal.com with your order number and a description of the issue.
When reporting the damaged product, please include the following information:
- A description of the problem.
- Details about how the order was packaged.
- Pictures of the damaged item(s) and its packaging (outside of the packaging and its inserts).
Providing clear pictures of the damaged item and packaging helps us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our suppliers or couriers to prevent similar incidents in the future.
We will arrange a replacement or issue a refund as quickly as possible.
How do I use a discount code?
If you have a discount code, you can enter it during the checkout process. On the checkout page, you’ll see a field labeled "Discount Code" where you can input your code. The discount will be applied to your total before completing the purchase.
Can I cancel my order?
Once placed, orders cannot be cancelled due to the fast processing time with suppliers to be able to get your order on the road as soon as possible. Please check you're happy with your order before checking out.
How can I contact customer support?
You can reach our customer support team via email at contactus@scrapbookandjournal.com. We aim to reply to all emails within a 1-2 working day timeframe (Monday-Friday).
Is my personal information secure?
Yes, we take your privacy and security seriously. Our website uses SSL encryption to protect your data during transmission. We do not store your payment information, and we comply with all relevant data protection regulations.
Can I buy a gift card online?
We are delighted to currently offer digital gift cards which can be purchased via the website here. Gift cards are non refundable. All T&Cs are outlined on the gift card purchase page.
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If you have any other questions not covered here, please don’t hesitate to reach out to our customer support team. We’re here to help!