What are the shipping options and delivery times?

We offer standard shipping options. Delivery times vary based on your location and quantity of items being printed. Estimated delivery times and costs will be provided during the checkout process.

UK shipping time - 7-21 days

US shipping time - 7-21 days

EU shipping time - 7-21 days

Usually parcels arrive at the earlier end of our advisory shipping times, but in very few cases when shipping internationally, they made be slow at customs. Please allow up to 3 weeks for delivery, but in most cases your items will arrive sooner.

Do you ship internationally?

We currently ship to the UK, US and Mainland Europe. We apologise if this does not cover your country but we are looking to expand our reach in the near future.

International shipping fees and delivery times will be calculated at checkout. Please note that in some cases, customs duties and taxes may apply depending on your location and these are the responsibility of the buyer.

Can I make changes to my order after it’s been placed?

Unfortunately, once an order is placed, we cannot make any changes. Each order is sent to be processed in a short amount of time after ordering to ensure your delivery is with you as soon as it can be.

What is your return and exchange policy?

We hope you are very happy with your order however we offer a 30-day money back guarantee for any unopened or damaged items you would like to return. If you would like to start a return, please email contactus@scrapbookandjournal.com with your name, email address used on the order and your order number. We will then start to process your return and send you return instructions.

What should I do if I receive a damaged or incorrect item?

We hope your item arrives in perfect condition but if for any reason you receive a damaged or incorrect item, please contact our team immediately by emailing contactus@scrapbookandjournal.com with your order number and a description of the issue.

When reporting the damaged product, please include the following information:

1. A description of the problem.
2. Details about how the order was packaged.
3. Pictures of the damaged item(s) and its packaging (outside of the packaging and its inserts).

Providing clear pictures of the damaged item and packaging helps us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our suppliers to prevent similar incidents in the future.

We will arrange a replacement or issue a refund as quickly as possible.

How do I use a discount code?

If you have a discount code, you can enter it during the checkout process. On the checkout page, you’ll see a field labeled "Discount Code" where you can input your code. The discount will be applied to your total before completing the purchase.

Can I cancel my order?

Once placed, orders cannot be canceled due to the fast printing process. Please check you're happy with your order before checking out.

How can I contact customer support?

You can reach our customer support team via email at contactus@scrapbookandjournal.com. We aim to reply to all emails within a 1-2 working day timeframe (Monday-Friday).

Is my personal information secure?

Yes, we take your privacy and security seriously. Our website uses SSL encryption to protect your data during transmission. We do not store your payment information, and we comply with all relevant data protection regulations.

Can I buy a gift card online?

We currently do not offer digital gift cards however please check back as this is something our team are looking into.

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If you have any other questions not covered here, please don’t hesitate to reach out to our customer support team. We’re here to help!